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The rapid advance of AI means that some work tasks can now be done by machines – from matching invoices and purchase orders to writing the first draft of an annual report. But these advances aren’t always welcome by employees. There’s no denying that the phrase “work automation” can evoke images of robots taking over […]

Working with small business owners over many years, I understand the time and effort that goes into bringing on a new team member into a business. What’s surprising is how many business owners unintentionally rush the process and overlook critical onboarding training and initiatives in an attempt to get the new hire up to speed […]

Each business is unique, but all businesses have something in common: they strive towards improved productivity in the workplace. Essentially, that leads to increased production and more sales within a shorter period of time. This is where the concept of business process automation comes in. If the business can automate certain processes, the employees have fewer tasks […]

Before automating any process, it’s important to make sure you understand all the moving parts in the current work stream and document it, as is. From there, you can look at who’s involved, why, and at what point they step in. You can also evaluate how the steps flow, what level of communication there is throughout, and […]

If you think automation means big corporations replacing human employees with fancy robots – think again. Chances are, as a small business owner, you’re already using some automation tools in your business and personal life. If you use applications such as GSuite, Zapier, IFTTT, Hootsuite, Zendesk, or the like to save time and get more done […]

Every business faces fierce competition–both in terms of sales and, just as importantly, efficiency and effectiveness. That’s where automation comes in: To remain competitive you need to automate–or someone else will automate you out of business. I talked to Randy Clark, Chief Marketing Officer of UC4 Software, the IT process automation company that helps over 2,000 businesses […]